Frequently Asked Questions Search
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Contact UsWhat locations and parks has PVPC visited in Stoney Creek?
Some of the places we have visited in Stoney Creek and nearby include:
- Felkers Falls
- The Devils Punchbowl
- Trenholme Park
- Eramosa Karst Conservation Area
- Hamilton Burlington SPCA
- Hopkins Park
- Green Acres Park
- Heritage Green Dog Park
What locations and parks have PVPC visited in Hamilton?
Where haven’t we been! Places we have visited in Hamilton include:
- Gage Park
- Churchill Park
- The Bruce Trail
- Chedoke Falls
- Chedoke Radial Trail
- Montgomery Park
- Mountain Brow Path
- Peace Memorial Park
- Red Hill Valley Trail
- Albion Falls Park
- Hamilton Bayfront
- Princess Point
- Confederation Park
- Hill Street Dog Park
What locations and parks has PVPC visited in Ancaster?
Where haven’t we been! Some of the places we have visited in Ancaster and close by include:
- Robert E. Wade Ancaster Community Park
- Sherman Falls
- Tiffany Falls
- Dundas Valley Conservation Area
- Corporal Nathan Cirillo Dog Park
- Bookjans Park
- Radial Right Way of Ancaster
- Meadowlands Community Park
- Amberly Park
- Shaver Estates Park
Does PVPC service other neighbourhoods?
Yes! The neighbourhoods we have listed are where we currently serve clients, yet we are very open to serving others and expanding our radius.
What animals are included in PVPC Pet Drop-In Visits?
Dogs and cats are our typical clients, yet we also drop-in on birds (parrots, budgies), rabbits, lizards (chameleons, bearded dragons), rodents (guinea pigs, rats, hamsters, gerbils), and yes even snakes! Do you have a pet that isn’t on this list? Let us know as we are ready to help you with all your unique pet’s needs.
When do Pet Drop-In Visits occur?
For cats and other small pets, we typically visit prior to our workday and after. For puppy visits, we work them in to our roster schedule during the work day. We do our best to accommodate your schedule and satisfy your pet’s needs.
What locations has PVPC visited for Pack Hikes & Play?
Aside from the various trails around Hamilton, we have walked the trails at Christie Lake and Dundas Valley Conservation. We have also visited the Alpha Canine indoor barn in Grimsby. Our backyards have also always been a hot spot for off-leash play. We plan to add more locations as we continue to grow.
How long can my dog board?
Our average duration for boarding is typically 1-7 days. The longest boards we have completed have reached almost 3 weeks. We are flexible with boarding and do our best to accommodate your needs. Note that there are no packages designed for longer boards.
What are the pick up/drop off times for daycare?
Our general range for daycare pick up times is 9:30am-10:30am. Our range for drop off is typically between 2:30pm-3:30pm. Your dog is likely to spend a total of 5-6hrs in our care. These timeframes are rough estimates and can change due to various factors. Since we are a mobile business, we like be complete our rounds before rush hour begins.
What should I bring for my dog when the board?
When boarding your dog, we aim for a simplistic packing list. Your dog’s collar, harness, leash, food, medication, and bedding (if necessary) is all they need. We discourage toys or any special items as your dog is sharing a space with other dogs and we do not want items to get damaged. Coats, sweaters, and other outerwear can also be sent during season with more inclement weather.
How does a Gentle Leader or HALTI work?
A Gentle Leader is a tool that is used to deter heavy pulling. A strap is fixed around the back of the dog’s head and around the base of their muzzle, which it is then securely buckled underneath the jaw. This tool is not a muzzle as a dog is still completely capable of opening their mouth when it is on. Its job is to encourage a dog to face forward and to discourage erratic pulling. The HALTI operates in a similar fashion. It allows for more leeway in jaw motion as the buckle can be more loosely adjusted since it is accompanied by a safety line that is clipped to a collar ring. HALTIs are recommend for dogs that struggle with recall if equipment should ever fail. We use these tools to help maintain control of heavy pullers and to ease our works resistance on our bodies. The safety of dog walkers is important too! We also believe in full transparency of tool use and discuss plans and options with our clients.
When does a walk usually happen during the day?
Our time slots are separated into morning and afternoon. The time slots that are selectable are 10:30am and 12:30pm. These are general time blocks and do not account for pick up/drop off. Please allot for a possible three hour window in which your dog will be in our care as pack walking involves transportation. Additional circumstances could also result in longer durations.
What days can I pick for walks or daycare?
Client’s are open to select any day Monday through Friday for these services. If we are unable to fulfill your request, you will be notified through Time to Pet. If client’s require assistance on weekends, bookings are by appointment only.
How does payment work? Are there packages?
Payment is required bi-weekly on Fridays for the walking/daycare roster. Payments for boarding and prolonged pet visits are required the day services are complete. Payments are made directly through Time to Pet by adding your credit card to your profile. Easy peasy! At this time we only provide boarding packages for clients who require walks/daycare daily Monday through Friday.
What happens if dogs get dirty or wet when out walking with PVPC?
When walking in rain or snow, it is guaranteed your dog might get a little (or a lot) wet or dirty. We require clients to provide towels at their front door so we can effectively dry and clean your dog’s wet fur and muddy paws. During wetter months, multiple towels are required. We do not bathe or provide grooming services for your dog.
Do both large and small dogs walk together?
Yes! Our pack members go through a screening process during their Meet and Greets to ensure they are compatible with all sizes, sexes, ages, and breeds of dogs. Our goal is to build happy and neutral fluid groups so that all dogs feel comfortable and safe during their time spent in our care.
Does PVPC remain open during inclement weather?
We work in rain or shine! During the winter months there are the occasional closures due to winter storms, ice, and heavy snowfall. During extreme cold/heat we modify walks and discuss with client’s whether their dog should proceed with services based on their breed and capabilities.
Is PVPC open on holidays?
PVPC is closed on statutory holidays for dog walking and daycare. For boarding and prolonged pet visits we are open for prearranged bookings. Additional holiday charges apply with amounts depending on the service.
What is Time to Pet?
Time to Pet is a pet sitting software we use to manage our business. All our client management, scheduling, and invoicing is done through Time to Pet’s user friendly and secure platform. The software is also accompanied by an app to supplement a more mobile and accessible experience for registrants. Time to Pet does it all and helps us maintain a professional and organized business.
What is a Report Card?
Report Cards are updates we send after each service is completed. They include a description about your dog’s experience during the service, where we walked or whether they attended an off-leash play, a potty break outline, who were the other dogs they shared their service with, and any other interesting or notable mentions during their time with us. Pictures are also provided as a visual so client’s can see their happy dogs during our care. Fun icons are used to check mark all your dog’s needs that were fulfilled.
Does PVPC provide solo walks?
PVPC does not currently accommodate solo walks during the week. We do however walk dogs solo on weekends by appointment only. Consistent availability on weekends is not guaranteed.
My dog is a puller! Will PVPC still walk them?
PVPC uses tools to help with dogs who have the tendency to pull on the lead. If your dog is a powerful breed, we will implement tools for safety and control. Excessive pulling can cause physical strain on walkers, therefore we use tools to help protect ourselves to ensure our physical longevity in this field. Tools we commonly use are Gentle Leaders and HALTIS.
Does PVPC provide services for clients outside their radius?
At this time we only serve the Hamilton core, Ancaster and Stoney Creek for dog walking and pet visits. We definitely invite clients from outside our service area for daycare and boarding, yet we do not offer pick up/drop off.
Are clients allowed to view PVPC properties for boarding?
Absolutely! We believe in full transparency and allow our potential clients to view the environment in which their dogs will be staying. We want nothing more than our client’s to feel at ease knowing their dog will be housed in a safe, clean and comfortable space while they are way.